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I can send but not receive emails.

Question: 

Searching …

 

Unfortunately nothing found on "".

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Symptom

If you try to retrieve emails from your inbox, your mail software is unable to connect to the server.

 

Cause

A security software on your computer blocks the connection to the server's mail port.

 

Solution

Check the settings of your antivirus software. It has often been observed that antivirus programs block certain ports. For example, the Avira software blocks the IMAP port 143, but allows mail to pass on port 993. By changing the setting either in your antivirus software or in your mail program you can bypass the blockage. Similar blockages have also been observed in other programs, e.g. Kaspersky and McAfee security programs. You can easily test if security software is blocking a port by temporarily disabling or removing the security software and then trying to connect to the mail server again.

 

Overview of frequently asked questions 

 

 

 


 

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FAQ – frequently asked questions 

 

Colombia

Austria

Canada

Guinea

Palau

Cuba

Lesotho

Antigua and Barbuda

Papua New Guinea

Paraguay

Jordan

Argentina

Costa Rica

Australia

Germany

Bahamas

Liberia

Barbados

Belize

Peru

Uganda

Honduras

Philippines

Malawi

Bolivia

Botswana

Malta

Chile

Puerto Rico

India

Marshall Islands

Rwanda

Saint Kitts and Nevis

Saint Vincent and the Grenadines

Saint Lucia

Mauritius

Zambia

Samoa

Jamaica

Mexico

Switzerland

Dominican Republic

Madagascar

Seychelles

Kenya

Dominican Republic

Micronesia, Federated States of

Sierra Leone

Namibia

Ecuador

Singapore

El Salvador

Fiji

Solomon Islands

Gambia

Spain

New Zealand

Sudan

Nicaragua

Swaziland

South Africa

Nigeria

Pakistan

Tanzania, United Republic of

Kiribati

Ghana

Tonga

Trinidad and Tobago

Guyana

Tuvalu

Uruguay

Panama

Venezuela

United States

Ireland

Cameroon

Grenada

Guatemala

United Kingdom

Zimbabwe

 

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